Frequently Asked Questions
How do I make reservations?
You can contact us through the contact form on our Reservation page. Please include your preferred dates, number of people and any special requests you might have. The contact form might not work from a smart phone; in that case please send us an e-mail to vivimex at outlook.com We will get back to you with availability and send you a PayPal link for the deposit. Please note you don't need to have a PayPal account in order to process the deposit. The PayPal link comes with clear instructions, and you should be able to pay with debit or credit card. After receiving the funds, we will send you a complete confirmation.
Do I have to make reservations prior to arrival?
We strongly recommend to make reservations prior to arrival. During the high season from January through July we normally get booked a couple of weeks ahead of time, so make sure to book in time!
How can I make a last minute reservation?
In case you didn't make reservations ahead of time, you can always check with us upon arrival for availability. If you don’t have access to the internet from your hotel/resort, you can give us a call. You might have to ask the front desk for help making this call. The calling system in Mexico is a bit confusing, and prefixes change depending upon what kind of phone you are using and what area you are calling from.
Vivian (reservations) Cell 984 137 6397
Calling from a US/CAN cell phone - no prefix
Calling from a Mexican cell phone - no prefix
Calling from a hotel land line - prefix 044 (or 045 for hotels located in the Puerto Morelos area)
Please note we don't have an office on the beach. The meeting point mentioned on our web site is where our boats are moored; this is not an office. So please e-mail or call Vivian in order to make a reservation.
What are your opening hours?
We operate from Monday thru Saturday. We are closed on Sundays.
Departure time in the morning is around 7:30am and departure in the afternoon is around 1:00pm.
Can I pay with credit card?
The deposit can be paid with credit card through PayPal. The balance is due the day of your tour, and should be paid in cash, either USD or Mexican Pesos (we don't accept travellers checks). If you want to pay the balance with credit card, you should let us know at least three days before the tour date, and we will send you an additional PayPal link for the indicated amount plus 6% PayPal fees. Please note we can not accept credit cards the day of the tour itself.
Can I pay in pesos?
Yes, we accept pesos without any problem and apply Scotiabank's daily exchange rate. Please note the bank's exchange rate is always higher (but more accurate) than the exchange rates offered at your resort or at the money exchange offices in the street.
Is your price per person or per boat?
All our prices are per private charter/boat, not per person.
What is included in the price?
All tours include boat & crew, fishing equipment, bait & tackle, fishing license, snorkeling equipment, bottled water & soft drinks, cooler with ice, cleaning & filleting, taxes & fees. Alcohol or snacks are not provided, but you are welcome to bring your own. Gratuities are not included, but much appreciated. The average percentage in the Riviera Maya service industry ranges from 10 to 20%.
Where do I meet my Captain?
Departure is from 'Indigo Beach' off 14th Street in downtown Playa del Carmen, where our boats are moored (see map under Reservations). In our final confirmation we will send you complete instructions about where to meet exactly, depending whether you come down by taxi, car or walking. You can also find our location on Google Maps by entering 'Fishing with Ivan, Playa del Carmen, Mexico'.
Do you offer pick up service?
Due to local regulations (harbour master) we are not allowed to offer pick up service with our boats at the resorts. Our location to embark and desembark, is defined as the place where our boats are moored, on the beach off 14th Street in downtown Playa del Carmen. The easiest way to come down from your resort is by taxi. Most resorts offer taxi service 24/7. We recommend to check with the front desk or concierge upon arrival, and if necessary, to make arrangements for a taxi the day before your tour.
How do we get on board?
Since there are no public piers in Playa del Carmen, all boats are entered directly from the beach. Depending upon weather & water conditions, your captain will bring the boat as close to the beach as possible. This means you will have to wade the water till knee or sometimes waist level. Be ready to get wet. For this reason we suggest to bring a towel.
Is there a wash room on board?
Our boats Papa Kees & Cherry have a toilet located in the bow. Don't expect anything fancy; it is a small toilet that does the job in case of emergency! Please be advised that used toilet paper cannot be thrown into the toilet, but should be put into a waste basket/plastic bag.
What should I bring?
We recommend to bring sun protection/(biodegradable) sun screen, hat, swim suit, camera, snacks and a towel. If you depend upon taxi service to go back to the resort, we suggest to take an extra set of cloths as well. Taxi drivers in general don’t transport people with wet cloths. If you want to bring beer or alcohol, you should buy it a day before your tour, since alcohol is not sold before 9:00am in Mexico.
Do you have lockers/storage?
There is limited storage aboard to keep personal things dry. We recommend to bring just the necessary and not to carry big bags. We recommend to keep wallets, cell phones and cameras in sealed plastic bags.
Do you have special recommendations for the snorkeling?
Snorkeling equipment (mask, snorkel, fins and life jacket) is provided. If you own your own mask & snorkel, we recommend to bring it with you. During snorkeling you should be careful with sunburn. The best protection against the sun while snorkeling, is wearing a t-shirt and shorts (in the water). Don't forget to put sunscreen on the back of your legs and also include back and bum when not using shirt & shorts. We also remind you that for snorkeling you need to know how to swim.
What can I do to prevent seasickness?
Seasickness is one of the mayor disappointments that can happen during a fishing trip. It is always a disappointment for both guests and crew to have to abort a tour for this reason and refunds don't apply. Therefore we don’t recommend this tour for those who have a history of seasickness.
If you don’t know if you suffer from seasickness, we strongly recommend to look into some kind of motion sickness medication, together with your physician or local pharmacist. For adults, the more effective option with fewer side effects has been proven to be the ear patch, applied one night before the tour. The ear patch is prescription only, but can mostly be ordered by phone. Some people also have good experience with acupressure wrist bands (or sea bands) against motion sickness. All other drugs like Bonine, Antivert, Dramanine and Gravol do not always seem to be effective and often cause drowsiness and general discomfort. If you opt for these meds, we suggest to start the night before the tour and again one hour before departure. Make sure you purchase your motion sickness medication with your local pharmacist back home, since the only available option in Mexico is Dramamine.
Most people feel better with a little bland food on their stomach before getting aboard. Bread, bagels, pancakes, etc. are better than eggs and bacon. Coffee and orange juice are acidic and can cause seasickness. We suggest to eat a little before the tour, but not a lot.
Please also note that drinking & boating do not go together very well and we strongly recommend to avoid a hangover during the day of the tour. Even a mild hangover can easily degenerate into seasickness…
Can children join these tours?
Since younger children are more sensitive for seasickness, we recommend a minimum age of 10 years to join our tours. For all children we recommend to check with your doctor or local pharmacist for some kind of prevention against seasickness. If your child has suffered from seasickness before, we don't recommend this tour.
Life jackets for children are available aboard. If your child is not offered a life jacket at the beginning of the tour, please ask your captain for one.
Does the crew speak English?
At least one crew member aboard speaks decent ‘fishing’ English.
What happens in case of bad weather?
In your final confirmation sheet we ask you to make us a phone call to confirm weather and water conditions, the morning of your tour, before leaving the resort. In case we have to cancel your tour because of bad weather, we will first try to reschedule for another day. Since we are just a small operation with limited availability, rescheduling is not always a possibility. In this case we will refund your full deposit.
What can I expect to catch?
Check out our Fishing Calendar to get a good idea of the most common catch during your stay.
The high season for bill fish like Marlin, Sailfish and Dorado is from March through July. During the other months, the more common catch while trolling is Barracuda, Wahoo, Kingfish, Bonito and Tuna. While bottom fishing you can expect whole year round smaller reef fish like Grunt, Snapper, Trigger and Grouper. From October thru March we can also target Amberjack; but anglers should bring their own jigging equipment.
Please note that our fishing calendar is for informative purposes only and does not guarantee the catch of any kind of specie during a certain month. Abundancy of species is influenced by many factors and varies per year. Your captain can inform you the day of your tour about the actual probability of species.
What is the difference between trolling and bottom fishing?
Trolling for pelagic fish is done in deep waters, using outriggers, downriggers and trolling rods, while the boat is moving at a certain slow speed. We normally have 4 or 5 lines in the water to maximize your chances of catching fish.
We offer a full service charter which means the crew handles all fishing preparations from rigging lures, baiting lines, setting the hook to cleaning the catch after the tour. As a customer you only have to worry about fighting and reeling in your catch.
Setting the hook is the most critical moment when trolling and can make the difference between just a strike and an actual catch. Therefore it is normally done by our experienced crew in order to increase the chances of a successful catch and decrease the risks of losing equipment and possible injuries during this part of the tour.
If you would like to participate or be more involved in what we normally consider the crew’s job, just let them know, and they gladly accept your offer as long as safety is guaranteed.
For those who don’t have a lot of experience with deep sea fishing, we would like to remind that trolling is a patient sport. On slow days when the fish is not feeding it may happen you won’t get to touch a rod. Unfortunately days without any catch are a fact and we kindly ask you to keep this in mind when making a reservation.
Bottom fishing for smaller reef fish is done by drifting and dropping lines straight down, either with hand or with smaller spinning rods. Bottom fishing is more affected by the ocean & weather conditions and cannot always be offered due to certain winds, waves or currents. Even on days with little current, lines get entangled easily and for this reason we can only have 2 lines in the water at once. This means taking turns with more than 2 anglers aboard. Often your crew will suggest to use the hand line instead of the spinning rod. The hand line in general gives a better feel in areas with current. Bottom fishing in the ocean cannot be compared to bottom fishing on a lake.
What is the difference between the 4 and 6 hour tour?
The difference between these tours is just the amount of time. During both tours you will be travelling to the same fishing grounds and will be targeting the same species. The only difference is the time. We only recommend the 6 hour tour for those who have at least some experience with boating on the ocean.
What bait do you use?
We use freshly frozen Ballyhoo, which is brought in every couple of days from the port of Dzilam de Bravo on the north coast of the Yucatan Peninsula. We use Ballyhoo for trolling and as cut bait for bottom fishing. We don't use live bait.
Do you offer jigging/verifical fishing?
From October thru March we offer speed jigging for Amberjack. This kind of fishing needs practice and is only recommended for anglers with experience. Please note we do not provide jigging equipment. Anglers should bring their own jigging equipment.
How far do you go out?
Deep sea fishing is travelling far enough away from land in order to reach deeper parts of the ocean and to fish species which only live in the open ocean. In many regions of the world this means one needs to travel beyond the sight of land to reach prime fishing grounds. Along the Riviera Maya though, there is no need to travel this far. Due to the unique topography with the big drop off within one mile from the coastline, the main fishing grounds are reached within 10 minutes after departure.
The fact that we stay relatively close to shore does not mean that we stay in calm waters. This is deep sea fishing (off shore fishing) and because of the deep waters there is always a certain degree of chop. Ocean conditions cannot be compared to conditions on a lake. Therefore we don’t recommend this tour for those who have a history of seasickness.
Is catch guaranteed?
As more experienced fishermen know, there are no guarantees when going out fishing. Therefore the sport is called fishing, not catching. Even with the most experienced crew and quality equipment aboard, catching also depends upon feeding patterns which are affected by ocean & weather conditions, moon cylcle and tides among others. For this reason we cannot guarantee any catch. Days without catch are a fact and we kindly ask you to keep this in mind when making a reservation. We do NOT offer a so called ‘no catch-no pay’ policy.
What do you do with the catch?
Bill fish like Sailfish and Marlin is caught only on a ‘catch and release’ basis. The Riviera Maya is a heavily fished area and by applying catch & release we assist to keep fish populations from disappearing and make sure future generations will be able to enjoy this sport as well. In general the fish is released after it was brought aboard to make a picture. In some cases the crew might decide to release the fish in the water on the side of the boat (for higher survival chances).
All other species can be kept to eat. The crew will clean and fillet your catch, after which you can choose to take it back to your resort, or have it cooked at one of the local restaurants near the boats. The restaurants charge from $7 to $10usd per person for cooking. Alcoholic beverages tend to be pricey and we recommend to ask for prices before ordering.
Please note fish species caught in the Caribbean can cause ciguatera. Ciguatera is a foodborn illness caused by eating fish whose flesh is contaminated with a toxin which lives in tropical and subtropical waters. Predator species near the top of the food chain (like Barracuda, Grouper and Amberjack) are most likely to cause ciguatera poisoning, although many other species can cause occasional outbreaks of toxicity. Although chances to get sick are small (the worldwide yearly incidence is aprox. 50,000 people), please inform yourself.
Do you provide freezing/shipping service for our catch?
Unfortunately there are no freezing and/or shipping facilities in Playa del Carmen. Neither is dry ice for sale. If you want to take your catch back home, we suggest you bring your own vacuum sealer & bags and cooler.
Do you offer shared fishing charters?
Our published charters & tours are all private trips. We don't offer shared tours.
Do I need a fishing license when fishing from land in Mexico?
When fishing from land, a pier or dock, you don't need to have a fishing license. For more information about Mexican Sportfishing Regulations you can have a look at the CONAPESCA web site, Mexico's National Aquaculture and Fishing Commission.